• The issues and challenges facing the organisation
• The hierarchy of objectives, setting organisational priorities - aims, objectives and actions
• Clear effective target setting - SMART
• Re-enforcing targets
• Identifying poor performance
• Helping individuals to improve by providing training, mentoring and support
• Taking disciplinary action
• Case studies - solutions
• Questions and answers

Duration: This course will be delivered over 1 day.

How each course is taught and assessed:

You do not need to bring anything to this course, you will be taught by a lecturer and afterwards you will be issued a certificate of attendance