Conflict Resolution

Supervision and Management Course 5

 

conflict

Course Content:

  • The causes of conflict
  • Identifying the causes of conflict in attendee's own work place
  • Identifying strategies to manage conflict
  • Identifying personal strategies to manage conflict in attendee's workplace
  • What is negotiation?
  • An examination of the process of successful negotiation
  • Workshop - developing personal negotiation skills
  • Tips and techniques on how to avoid conflict through negotiation
  • Questions and answers

conflict resolution 4

Click here for course data sheet.